Check-In and Check-Out
Check in time is from 2pm. There is no guaranteed check in before 2pm. Check out time is 10.00. The property must be completely vacated by check out time. Failure to comply will incur surcharge. You may request an early check in or late check out. We do our best to honour such requests, but special accommodations depend on availability and cannot be confirmed until the day of check in. To guarantee early check in or late check out, you would need to reserve a night prior for early check in or night of departure for late check out.
No Smoking Policy
There is a strict no smoking policy for all of our homes. A breach of this policy will result in a NZ$500 cleaning fee. If smoking outdoors all cigarette butts must be disposed of.
All properties are let on the understanding that the accommodation is for holiday use only, for the period specified and that no right to remain in the accommodation exists for the applicants or anyone in the applicant’s party beyond the specified date and time.
At no time during the period of permitted use may the property be occupied overnight by more than the number of people specified on the booking form.(including children & infants)
Guests must not sub-let the property nor use it for the purposes other than a holiday house.
No caravans, tents or other accommodation will be placed at the property without written permission.
The guest agrees not to allow any animals on the property without written consent.
- a) When animals are allowed on the property, the guest agrees that pets are not to be left unattended inside or outside the property at any time, guests will remove all pet waste from the property and be fully responsible for any damage caused by the pet.
Premium linen is provided for all of our homes. This includes bed sheets, pillow cases, bath towels, spa towels and face cloths per person, hand towels, tea towels and bath mats. Beach towels are not provided.
Quiet Enjoyment and Parties
The guest agrees to respect the rights of neighbours in regards to noise. Loud music is not permitted after 11pm. Local council noise regulations apply. Absolutely no house parties or wedding related functions are allowed at the property without advance permission in writing.
Booking and Reservation Policy
A 50% deposit of the total accommodation charge is payable within 48 hours of booking with the balance payable 30 days prior to the date of arrival. The guests authorise Mudbrick Restaurant & Vineyard Ltd to charge full payment due 30 days prior to arrival if no payment is made prior.
Within 60 days of arrival: 100% of the deposit.
Within 30 days of arrival: 100% of the total accommodation costs.
No refunds are given for early departure.
The Guest agrees that, should the property become unavailable or un-live able for any reason (the reason to be verified by ‘Mudbrick Restaurant & Vineyard Ltd’ as being justified), then ‘Mudbrick Restaurant & Vineyard Ltd’ will attempt to find a satisfactory alternative. Should a replacement property not be available all monies paid by the guest will be refunded in full. The guest agrees that ‘Mudbrick Restaurant & Vineyard Ltd’ liability is limited to the refunding of such monies.
‘Mudbrick Restaurant & Vineyard Ltd’ reserves the right to cancel reservation at any time, in which event the deposit shall be refunded in full.
Although every effort is made to maintain properties in good order, wear & tear on rental property is unavoidable. Please notify ‘Mudbrick Restaurant & Vineyard Ltd’ as soon as possible if a problem relating to the property exists. Every effort will be made to rectify any problem that exists in a timely manner. Repairs will be made as soon as possible after notification.
The renter is responsible for all breakage, destruction, costs, fines incurred or damage caused to the Holiday House, including its contents. The renter must immediately reimburse the owner for all such breakages, destruction, costs, fines or damage, and agrees that the credit card they have supplied at the time of the deposit may be used to charge for all re-imbursements.
When booking the Owners Retreat, the guest authorises ‘Mudbrick Restaurant & Vineyard Ltd’ to obtain an authorization for the security deposit on his/her credit card to the amount of $1500 and to debit his /her credit card for costs incurred for damage, breakage or additional cleaning. The bond will be released by 2pm on day of departure. Where a credit card is not available, the guest agrees to pay a security deposit at the time of final payment if requested to do so. The guest agrees that the liability is not limited to this amount. In the event that there is a problem with the credit card being debited the Renter agrees to immediately pay the amount owing to ‘Mudbrick Restaurant & Vineyard Ltd’ in cash, bank cheque or by electronic funds transfer of cleared funds to an account specified by ‘Mudbrick Restaurant & Vineyard Ltd’.
The property must be left in a clean and tidy state and all furniture returned to the place in which it was found on arrival.
Guests are fully responsible for cleaning all crockery, cutlery, general utensils, Oven and BBQ, and disposing of their rubbish in the prescribed way. All doors and windows are to be closed and locked before check-out.
‘Mudbrick Restaurant & Vineyard Ltd’ will not be liable for any loss or damage to property however caused during your stay.
Whenever the Accommodation is left unattended, the Renter will fasten all locks to all doors and windows, to prevent unauthorised access to the Accommodation.
The guest agrees, that should all of these conditions not be adhered to, ‘Mudbrick Restaurant & Vineyard Ltd’ will have the right to immediately terminate this contract and the guest and all other persons will vacate the property immediately if requested to do so. In this event, the guest agrees that no refund will be due or paid for any unused accommodation nights.
The Guest agrees that by making a booking, they indicate to accept the booking conditions as set out above.
Insurance and no liability
The Renter will not do anything that could adversely affect the Owner/Property Manager’s insurance over the Accommodation.
The personal effects of the Renter will not be insured by the Owner/Property Manager. The Renter acknowledges that all personal items and vehicles (including vehicle contents) of the Renter remain the Renter’s responsibility and the Owner/Property Manager accepts no responsibility for loss or damage.
In the event that the Renter uses extra facilities at the Accommodation including, but not limited to, kayaks, dinghies, bicycles, spas and swimming pools, such use is entirely at the Renter’s own risk at all times and ‘Mudbrick Restaurant & Vineyard Ltd’ accepts no responsibility for any injury or loss to the Renter. Children are to be supervised at all times by a parent or responsible adult.
Personal items left behind at the at the property will be held by ‘Mudbrick Restaurant & Vineyard Ltd’ for 30 days from the renters departure date. The renter agrees they will contact ‘Mudbrick Restaurant & Vineyard Ltd’ within 30 days of departure if they would like items returned. An administration fee of $25.00 plus the cost of postage and packaging fees will be charged for shipping and handling.