Check in and Check out
Check in time is from 2pm.
Check out time is 10am.
There is no guaranteed check in before 2pm.
The property must be completely vacated by check out time. Failure to comply will incur a surcharge.
You may request an early check in or late check out. We do our best to honour such requests; they depend on availability and cannot be confirmed until the day of check in.
To guarantee early check in or late check out, you would need to reserve a night prior for early check in or night of departure for late check out.
No Smoking Policy
There is a strict no smoking policy for all of our homes. A breach of this policy will result in a NZ$500 cleaning fee. If smoking outdoors all cigarette butts must be disposed of.
All properties are let on the understanding that the accommodation is for holiday use only, for the period specified and that no right to remain in the accommodation exists for the applicants or anyone in the applicant’s party beyond the specified date and time.
At no time during the period of permitted use may the property be occupied overnight by more than the number of people specified on the booking form (including children & infants).
Renters must not sub-let the property nor use it for the purposes other than a holiday house.
No caravans, tents or other accommodation will be placed at the property without written permission.
The Renter agrees not to allow any animals on the property without written consent.
When animals are allowed on the property, the guest agrees that pets are not to be left unattended inside or outside the property at any time, guests will remove all pet waste from the property and be fully responsible for any damage caused by the pet.
Premium linen is provided for all of our homes. This includes bed sheets, pillowcases, bath towels, spa towels and face cloths per person, hand towels, tea towels and bath mats. Beach towels are not provided.
Quiet Enjoyment and Parties
The Renter agrees to respect the rights of neighbors in regards to noise. Loud music is not permitted after 11pm. Local council noise regulations apply. Absolutely no house parties or wedding related functions are allowed at the property without advance permission in writing.
Booking & Cancellation Policy
The total accommodation charge is payable within 48 hours of booking.
Cancellation within 180 days of arrival: 50% of the total accommodation costs will be refunded.
Cancellation within 30 days of arrival: No refund given.
No refunds are given for early departure
The Renter agrees that, should the property become unavailable or unlivable for any reason (the reason to be verified by ‘Mudbrick Restaurant & Vineyard Ltd’ as being justified), then ‘Mudbrick Restaurant & Vineyard Ltd’ will attempt to find a satisfactory alternative. Should a replacement property not be available all monies paid by the guest will be refunded in full. The guest agrees that ‘Mudbrick Restaurant & Vineyard Ltd’ liability is limited to the refunding of such monies.
‘Mudbrick Restaurant & Vineyard Ltd’ reserves the right to cancel reservation at any time, in which event the deposit shall be refunded in full.
Although every effort is made to maintain properties in good order, wear and tear on rental property is unavoidable. Please notify ‘Mudbrick Restaurant & Vineyard Ltd’ as soon as possible if a problem relating to the property exists. These problems can be, but not limited to, internet issues, appliance malfunction, power outages or water issues. Every effort will be made to rectify any problem that exists in a timely manner. Repairs will be made as soon as possible after notification. However, ‘Mudbrick Restaurant & Vineyard Ltd’ takes no responsibility nor accepts any liability in an event such as this which is beyond our control.”
The Renter is responsible for all breakage, destruction, costs, fines incurred or damage caused to the Holiday House, including its contents. The Renter must immediately reimburse the owner for all such breakages, destruction, costs, fines or damage, and agrees that the credit card they have supplied at the time of the deposit may be used to charge for all reimbursements.
When booking The Lodge or the Owners Retreat, the Renter authorizes ‘Mudbrick Restaurant & Vineyard Ltd’ to obtain an authorization for a security deposit to the amount of NZD$1500, or for Perfectly Ponsonby NZD$500, to debit his /her credit card for costs incurred for damage, breakage or additional cleaning. The bond will be released by 2pm on day of departure. Where a credit card is not available, the Renter agrees to pay a security deposit at the time of final payment if requested to do so. The Renter agrees that the liability is not limited to this amount. In the event that there is a problem with the credit card being debited the Renter agrees to immediately pay the amount owing to ‘Mudbrick Restaurant & Vineyard Ltd’ in cash, Bank Cheque or by electronic funds transfer of cleared funds to an account specified by ‘Mudbrick Restaurant & Vineyard Ltd’.
The property must be left in a clean and tidy state and all furniture returned to the place in which it was found on arrival.
Guests are fully responsible for cleaning all crockery, cutlery, general utensils, oven and BBQ, and disposing of their rubbish in the prescribed way. All doors and windows are to be closed and locked before checkout. Mudbrick Restaurant & Vineyard Ltd’ will not be liable for any loss or damage to property however caused during your stay.
Whenever the Accommodation is left unattended, the Renter will fasten all locks to all doors and windows, to prevent unauthorized access to the Accommodation.
The Renter agrees, that should all of these conditions not be adhered to, ‘Mudbrick Restaurant & Vineyard Ltd’ will have the right to immediately terminate this contract and the Renter and all other persons will vacate the property immediately if requested to do so. In this event, the guest agrees that no refund will be due or paid for any unused accommodation nights.
The Renter agrees that by making a booking, they indicate to accept the booking conditions as set out above.
Insurance and No Liability
The Renter will not do anything that could adversely affect the Owner/Property Manager’s insurance over the Accommodation. The Owner/Property Manager will not insure the personal effects of the Renter. The Renter acknowledges that all personal items and vehicles (including vehicle contents) of the Renter remain the Renter’s responsibility and the Owner/Property Manager accepts no responsibility for loss or damage. In the event that the Renter uses extra facilities at the Accommodation including, but not limited to, kayaks, dinghies, bicycles, spas and swimming pools, such use is entirely at the Renter’s own risk at all times and ‘Mudbrick Restaurant & Vineyard Ltd’ accepts no responsibility for any injury or loss to the Renter. Children are to be supervised at all times by a parent or responsible adult.
Personal items left behind at the at the property will be held by ‘Mudbrick Restaurant & Vineyard Ltd’ for 30 days from the Renter’s departure date. The Renter agrees they will contact ‘Mudbrick Restaurant & Vineyard Ltd’ within 30 days of departure if they would like items returned. An administration fee of $25.00 plus the cost of postage and packaging fees will be charged for shipping and handling.
Owner's Retreat Wedding Sarah and I wanted to say thank you so much for letting us stay and get married at Owner's Retreat. The house is just fabulous, the whole process was so simple and straightforward and you were very accommodating. Thank you all so much and I'm sure we will come back some day to enjoy it all over again! Ben & Sarah
Lovely cabin amidst vineyards. Great view and peaceful location. We loved it! Host was very friendly and thoughtful and Jill who welcomed us to the property could have have been more helpful ! We could not get our rental car on the ferry that was fully booked and she kindly picked us up and drove us to the property and even enquired for us about rental options on the island, thanks again !
Thank you for a lovely stay at what was a delightful cottage with superb views. Jill was very kind to forward on the couple of small items we left on the washing line.
We run a couple of holiday let properties back in the UK and so know how hard it is to keep them to the right standard.
Hi Imogen and team, Thank you very much for a perfect day on Friday 4 December. We thoroughly enjoyed it all, from the friendly welcome, wait staff, drinks on the terrace and of course superb food to follow. Thanks to all staff involved for making it the best end-of-year function for us at Viranda Holdings Ltd
Just a quick note to thank you all very much for a great day on Saturday. I loved it and my guests did too. Those who had been before said they never tire of it and those that hadn't wondered what had taken them so long. It was perfect and the sun even shone. So thank you and your team for all your/their work. Kind regards Megan